Find the email
The sender is MyChildAtSchool, not the school or a teacher's name. If it is not in your inbox, check your spam or junk folder.
Click the link and set a password
The link expires after a few hours. If yours has expired, phone the office and we will send a fresh one.
Download the app
Search for MyChildAtSchool in the App Store or Google Play. Red icon. Searching for Bromcom will not find it.
Log in
Use the exact email address the school holds for you and your new password. No other address will work.
Turn notifications on
Allow notifications when your phone asks. This is how you will hear from us from now on.
If it does not work
- Delete the app, check your phone software is up to date, then reinstall the app.
- If you copy and paste the email or password, watch for a stray space at the start or end.
- If you have more than one child here and only one appears, tell us. That one is ours to fix.
If you are still stuck, contact the school office and we will help.